Resolved after 2 days 23 hours, affecting Manager Portal, on January 28, 2025.
This incident has been resolved by restarting a few key services during a maintenance window.
Affected components
Update timeline
- investigating Jan 28, 2025, 03:07 PM UTC
Our team is currently investigating reports of outdated voicemails appearing in the portal and completed calls displaying as active. We are working diligently to resolve the issue and will provide an update as soon as possible.
- investigating Jan 29, 2025, 03:16 PM UTC
We are continuing to work with our partners to resolve this issue—updates to follow.
- identified Jan 30, 2025, 06:58 PM UTC
A potential fix will be implemented tonight during scheduled maintenance.
- resolved Jan 31, 2025, 02:14 PM UTC
This incident has been resolved by restarting a few key services during a maintenance window.
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