Resolved after 1 day 21 hours, affecting FL2 Core Server, on July 22, 2025.
The issue has been resolved. Calls on Core2-FL are now being recorded reliably and within standard timing expectations.
Affected components
Update timeline
- identified Jul 22, 2025, 08:49 PM UTC
Devices registered to the core2-fl Apollo core will not capture recordings, unless the happens to be a GEO call. We have escalated the issue with Netsapiens and will provide an update soon.
- identified Jul 22, 2025, 11:35 PM UTC
We will be implementing changes on our recording servers based on recommendations from NetSapiens. Further updates will be provided once the changes have been applied and tested.
- monitoring Jul 23, 2025, 01:21 AM UTC
We’ve implemented configuration changes based on NetSapiens’ recommendations and are actively monitoring the system to assess their impact.
- monitoring Jul 23, 2025, 01:28 PM UTC
We are seeing calls successfully recording on Core2-FL. We will continue to monitor and provide updates throughout the day.
- monitoring Jul 23, 2025, 07:04 PM UTC
We are seeing significant improvements and will continue to monitor the issue. Updates to follow.
- monitoring Jul 24, 2025, 02:40 PM UTC
We are continuing to see improvements in call recording conversion speed and reliability. Updates to follow.
- resolved Jul 24, 2025, 06:47 PM UTC
The issue has been resolved. Calls on Core2-FL are now being recorded reliably and within standard timing expectations.
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