Resolved after 19 hours 10 minutes, affecting Background processes (import/export/revisions/alerts/archive/disposal) and Background processes (import/export/revisions/alerts/archive/disposal), on December 1, 2025.
The queue had been fully processed at around 9.20 PM CET on 2025-12-01. Since that time emails have been delivered without delay.
Affected components
Update timeline
- identified Dec 01, 2025, 01:10 PM UTC
Since around 12.30 CET, 1st of December, Viedoc is not sending any emails from the EU and US training and production instances due to a service disruption. The issue has been identified and we are working with our subprocessor to resolve the issue. All emails triggered during the affected period have been queued and will be delivered. The incident is caused by a malfunction at one of our subprocessors.
- monitoring Dec 01, 2025, 01:46 PM UTC
The email queue is currently being processed, and messages are being delivered, although with a temporary delay.
- resolved Dec 02, 2025, 08:21 AM UTC
The queue had been fully processed at around 9.20 PM CET on 2025-12-01. Since that time emails have been delivered without delay.
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