Viedoc incident
Sporadic failures with text message delivery in some European countries
Resolved after 2 hours 43 minutes, affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe), on December 9, 2025.
Since 10.30 CET today text messages are delivered as expected to numbers with country codes previously listed.
Affected components
Update timeline
- investigating Dec 09, 2025, 09:37 AM UTC
We have received reports of intermittent delivery failures affecting text messages sent to numbers with country codes +31 (Netherlands), +32 (Belgium), +33 (France), and +44 (United Kingdom). An investigation is currently underway together with the subproccessor. The default SMS sender is changed from a phone number to "Viedoc" to reduce the risk of texts being treated as spam.
- resolved Dec 09, 2025, 12:20 PM UTC
Since 10.30 CET today text messages are delivered as expected to numbers with country codes previously listed.
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