Resolved after 11 days 2 hours, affecting Main portal (clinic/admin/designer) and Main portal (clinic/admin/designer) and 1 more, on December 5, 2025.
This issue has been resolved with the release of Viedoc 4.90.1, which was deployed to all production instances on 2025-12-16. The User Administration Log (Excel) and Log of Users and Roles (PDF) can now be generated as expected, including for studies containing more than 100 users.
Affected components
Update timeline
- identified Dec 05, 2025, 12:25 PM UTC
The User Administration Log (Excel) and Log of Users and Roles (PDF) cannot currently be generated for studies containing more than 100 users. This issue was introduced in the 4.90 release and affects all instances where version 4.90 has been deployed. The root cause has been identified, and a corrective fix is currently in preparation.
- identified Dec 09, 2025, 08:30 AM UTC
A fix has been developed and is currently undergoing testing. The fix is planned to be deployed as a hotfix.
- resolved Dec 16, 2025, 03:18 PM UTC
This issue has been resolved with the release of Viedoc 4.90.1, which was deployed to all production instances on 2025-12-16. The User Administration Log (Excel) and Log of Users and Roles (PDF) can now be generated as expected, including for studies containing more than 100 users.
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