Viedoc incident

Operational disturbance observed on the European instance

Resolved after 7 hours 59 minutes, affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more, on April 27, 2026.

monitoring Apr 27, 2026, 05:42 PM UTC

Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.

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Started: Apr 27, 2026, 11:00 AM UTC
Resolved: Apr 27, 2026, 07:00 PM UTC
Duration: 7h 59m
Detected by Pingoru: Apr 27, 2026, 11:00 AM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

investigating Apr 27, 2026, 01:04 PM UTC

Operational disturbance observed in Viedoc 4 on the European instance (v4.viedoc.net). Investigations are ongoing.
investigating Apr 27, 2026, 05:40 PM UTC

Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.
monitoring Apr 27, 2026, 05:42 PM UTC

Microsoft Azure experienced a power event at their France Central datacenter, caused by a loss of utility power from an external provider. Power has since been restored via backup generators and recovery is underway. As of now, there are no active disruptions to Viedoc services, and we continue to monitor the situation closely.
resolved Apr 27, 2026, 07:00 PM UTC

This incident has been resolved.

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