Viedoc incident

Temporary operational disturbance observed on the Chinese instance

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Resolved after 1 hour 11 minutes, affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more, on June 3, 2026.

monitoring Jun 03, 2026, 12:12 PM UTC

Temporary operational disturbance observed in the Viedoc suite on the Chinese instance (clinic.viedoc.cn).

Started
Jun 03, 2026, 12:12 PM UTC
Resolved
Jun 03, 2026, 01:23 PM UTC
Duration
1h 11m
Detected by Pingoru
Jun 03, 2026, 12:12 PM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

  1. monitoring Jun 03, 2026, 12:12 PM UTC

    Temporary operational disturbance observed in the Viedoc suite on the Chinese instance (clinic.viedoc.cn).

  2. resolved Jun 03, 2026, 01:23 PM UTC

    This incident has been resolved.

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