Viedoc incident

Operational disturbance observed on the Chinese instance

Resolved after 1 hour 9 minutes, affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more, on May 28, 2026.

investigating May 28, 2026, 07:35 AM UTC

Operational disturbance observed in Viedoc suite on the Chinese instance (clinic.viedoc.cn). Investigations are ongoing since 07:20 GMT+2

Started: May 28, 2026, 05:30 AM UTC
Resolved: May 28, 2026, 06:40 AM UTC
Duration: 1h 9m
Detected by Pingoru: May 28, 2026, 05:30 AM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

investigating May 28, 2026, 07:35 AM UTC

Operational disturbance observed in Viedoc suite on the Chinese instance (clinic.viedoc.cn). Investigations are ongoing since 07:20 GMT+2
resolved May 28, 2026, 07:38 AM UTC

The incident has been resolved since 08:40 GMT+2

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