Viedoc incident
Problem launching Viedoc on the European production instance
Resolved after 6 minutes, affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more, on January 16, 2025.
**Description** STS failure, impacting user login services. **Instances affected** Viedoc 4 Production Instance, Europe. **Duration** 2025-01-16 11:46 UTC to 2025-01-16 11:57 UTC. **Cause** 2025-01-16 11.46 UTC – Alerts were received from the automated platform monitoring, saying that the STS \(security token service\), managing authentication of users, unexpectedly stopped due to exceeding its operating capacity. **Impact** The issue led to Viedoc users on the European production instance being unable to access the login page and login to the system. There was no impact to other instances. **Corrective action** The STS was restarted and at 2025-01-16 11.57 UTC the users could access the European production instance as expected again. **Preventive action** Investigation is ongoing to determine the cause of the exception and how to prevent this from happening in the future.
Affected components
Update timeline
- investigating Jan 16, 2025, 11:52 AM UTC
Operational disturbance observed in the Viedoc application on the European instance (v4.viedoc.net). Users are currently unable to access the login page and a "runtime error" is displayed to the user. Investigations are ongoing.
- investigating Jan 16, 2025, 11:56 AM UTC
We are continuing to investigate this issue.
- resolved Jan 16, 2025, 11:59 AM UTC
The incident has been resolved since 11.57 UTC. Users can since then launch Viedoc as expected again.
- postmortem Jan 23, 2025, 11:42 AM UTC
**Description** STS failure, impacting user login services. **Instances affected** Viedoc 4 Production Instance, Europe. **Duration** 2025-01-16 11:46 UTC to 2025-01-16 11:57 UTC. **Cause** 2025-01-16 11.46 UTC – Alerts were received from the automated platform monitoring, saying that the STS \(security token service\), managing authentication of users, unexpectedly stopped due to exceeding its operating capacity. **Impact** The issue led to Viedoc users on the European production instance being unable to access the login page and login to the system. There was no impact to other instances. **Corrective action** The STS was restarted and at 2025-01-16 11.57 UTC the users could access the European production instance as expected again. **Preventive action** Investigation is ongoing to determine the cause of the exception and how to prevent this from happening in the future.
Your product runs on more than Viedoc
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services