Resolved after 12 hours 57 minutes, on July 14, 2025.
The US production experienced some operational disturbance and was inaccessible for all users between 1:50AM UTC and 06:29AM UTC on 2025-07-14. Intermittent issues with accessing Viedoc Me on the US production instance between 10:44PM UTC (2025-07-13) - 2:47PM UTC (2025-07-14) Investigation on how to prevent these issues from happening again is ongoing. No other instance was affected.
Update timeline
- resolved Jul 14, 2025, 02:29 PM UTC
The US production experienced some operational disturbance and was inaccessible for all users between 1:50AM UTC and 06:29AM UTC on 2025-07-14. Intermittent issues with accessing Viedoc Me on the US production instance between 10:44PM UTC (2025-07-13) - 2:47PM UTC (2025-07-14) Investigation on how to prevent these issues from happening again is ongoing. No other instance was affected.
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