Viedoc incident
Intermittent network disturbance to reach the Chinese instance
Minor Vendor's status page →
Resolved after 54 minutes, affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more, on August 19, 2025.
Access to Chinese instance is stable again. Continue monitoring status.
Affected components
Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)
Update timeline
- investigating Aug 19, 2025, 05:38 PM UTC
Intermittent network disturbance observed on the Chinese instance (clinic.viedoc.cn). There are problems to reach the instance from time to time. Investigations are ongoing.
- monitoring Aug 19, 2025, 06:07 PM UTC
Access to Chinese instance is stable again. Continue monitoring status.
- resolved Aug 19, 2025, 06:32 PM UTC
This incident has been resolved.
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