Resolved after 7 days 1 hour, affecting Website, Web App and videoasks, on May 1, 2024.
Our technical support team has identified that the problem currently occurs with the Streamed recording method. To resolve this issue promptly, we advise you to switch the recording method in your forms from Streamed to Uploaded. For guidance on switching recording methods, please refer to this article: https://www.videoask.com/help/video-audio/360044119891-what-s-the-difference-between-an-uploaded-recording-and-a-streamed-recording Our team will continue to investigate why the Streamed version is failing. Please check back for updates. Again we appreciate your patience and understanding during this time. Thank you for your continued support.
Affected components
Update timeline
- investigating May 01, 2024, 08:42 AM UTC
Our team is currently investigating an issue where new responses can't be submitted. We appreciate your patience and understanding during this time. Please check back for updates. Thank you for your continued support.
- identified May 01, 2024, 09:54 AM UTC
Our technical support team has identified that the problem currently occurs with the Streamed recording method. To resolve this issue promptly, we advise you to switch the recording method in your forms from Streamed to Uploaded. For guidance on switching recording methods, please refer to this article: https://www.videoask.com/help/video-audio/360044119891-what-s-the-difference-between-an-uploaded-recording-and-a-streamed-recording Our team will continue to investigate why the Streamed version is failing. Please check back for updates. Again we appreciate your patience and understanding during this time. Thank you for your continued support.
- resolved May 08, 2024, 10:23 AM UTC
This incident has been resolved.
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