Resolved after 2 hours 46 minutes, affecting Web Hosting, on October 12, 2026.
Remediation works have been completed and outbound mail is now flowing, with queued emails clearing. Incident moving to Monitoring state to ensure service restoration.
Affected components
Update timeline
- investigating Oct 12, 2026, 10:06 PM UTC
Some customers may be experiencing issues sending emails via our cp1 mail server. Engineers are investigating.
- identified Oct 12, 2026, 10:46 PM UTC
Issue has been identified as the recent ICANN KSK rollover, affecting DNSSEC validation being used as part of internal DNS recursion, which has not automatically moved to the new KSK keys. Remediation works are in progress and we expect functionality to be restored shortly. We apologise for any inconvenience caused.
- monitoring Oct 12, 2026, 11:02 PM UTC
Remediation works have been completed and outbound mail is now flowing, with queued emails clearing. Incident moving to Monitoring state to ensure service restoration.
- resolved Oct 13, 2026, 12:53 AM UTC
Resolved
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