Resolved after 1 day 9 hours, affecting Reports data availability (Vero default and Mailgun integrations) and Vero 2.0: Reports data availability, on May 28, 2025.
All stats should now be caught up. We have monitored overnight and observed no additional issues.
Affected components
Update timeline
- identified May 28, 2025, 09:40 AM UTC
We are receiving multiple reports that the "Delivery" metric in the Vero UI and integrations via webhooks are currently under-reporting. We have identified the cause of this issue. At this time it appears it relates to reporting only: messages are still being successfully delivered. We will provide an update as soon as we have deployed a fix and are monitoring the solution. Please email [email protected] with any questions.
- monitoring May 28, 2025, 10:29 PM UTC
This issue has been identified and patched. We are currently monitoring to ensure the issue has been fully addressed. In the meanwhile, delivery stats are being backfilled but will take some hours before they are fully accurate.
- resolved May 29, 2025, 07:00 PM UTC
All stats should now be caught up. We have monitored overnight and observed no additional issues.
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