Vero incident

Delays in API and message processing

Resolved after 3 hours 56 minutes, affecting Vero 1.0: Ingestion API and Transactional emails and 1 more, on August 5, 2025.

resolved Aug 05, 2025, 11:05 PM UTC

Everything is operating as normal at this time and has been for the last couple of hours.

Started
Aug 05, 2025, 12:34 PM UTC
Resolved
Aug 05, 2025, 04:30 PM UTC
Duration
3h 56m
Detected by Pingoru
Aug 05, 2025, 12:34 PM UTC

Affected components

Vero 1.0: Ingestion APITransactional emailsLogs page activityWorkflowsBehavioral emails

Update timeline

  1. identified Aug 05, 2025, 12:34 PM UTC

    We are experiencing delays processing API calls and downstream workflows. We know this is frustrating. We have identified the issue and are working to restore processing as soon as possible.

  2. monitoring Aug 05, 2025, 01:43 PM UTC

    We've made a fix and things are trending back to normal. We're keeping the status as "Degraded performance" for the time being but are monitoring and will mark as resolved as soon as we can. Thanks for your patience.

  3. resolved Aug 05, 2025, 11:05 PM UTC

    Everything is operating as normal at this time and has been for the last couple of hours.

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