Resolved after 2 hours 21 minutes, on December 12, 2025.
We've identified the issue, and we are working on a fix. Vercel customers should be able to create cases normally while we monitor case operation metrics closely.
Update timeline
- investigating Dec 12, 2025, 01:12 PM UTC
We are investigating an issue with creating new Support Center cases. For affected Enterprise customers, please escalate out to Vercel contacts via Slack or email for support. For Pro and Hobby customers, please use the Vercel Community: https://community.vercel.com/
- monitoring Dec 12, 2025, 02:45 PM UTC
We've identified the issue, and we are working on a fix. Vercel customers should be able to create cases normally while we monitor case operation metrics closely.
- resolved Dec 12, 2025, 03:34 PM UTC
This incident has been resolved.
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