Veracross incident
Degraded System Performance Impacting Subset of Users
Resolved after 2 days 22 hours, affecting Axiom US, on February 3, 2026.
We have resolved the intermittent availability issues some users experienced earlier in the week. Please refer to the forthcoming email to school point people for more details about specific work done to resolve this issue. Thank you for your patience.
Affected components
Update timeline
- investigating Feb 03, 2026, 08:43 PM UTC
We have received reports of degraded system performance and database connection errors impacting a subset of users. We are continuing to investigate further.
- identified Feb 04, 2026, 02:02 PM UTC
We have identified intermittent performance issues caused by increased load on certain backend systems. The impact is limited to a subset of users in North America, while others may not experience any issues. Our engineering teams are actively working to optimize performance. For additional context, please refer to the email sent to school point people on Tuesday, February 3 (ET).
- resolved Feb 06, 2026, 07:32 PM UTC
We have resolved the intermittent availability issues some users experienced earlier in the week. Please refer to the forthcoming email to school point people for more details about specific work done to resolve this issue. Thank you for your patience.
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