Veracross incident
Issue Impacting Portals and Composer for Subset of Users
Resolved after 4 hours 52 minutes, affecting Portals US and Email & SMS, on April 13, 2026.
After monitoring for several hours, we can confirm that all systems are now operating normally. Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal. We apologize for the disruption and appreciate your patience.
Affected components
Update timeline
- investigating Apr 13, 2026, 02:24 PM UTC
We are currently investigating an issue impacting Composer for a subset of users.
- investigating Apr 13, 2026, 02:33 PM UTC
We are continuing to investigate this issue.
- investigating Apr 13, 2026, 02:38 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 13, 2026, 03:24 PM UTC
A fix has been deployed and Portals performance has stabilized. We are still closely monitoring Composer performance.
- resolved Apr 13, 2026, 07:16 PM UTC
After monitoring for several hours, we can confirm that all systems are now operating normally. Between 9:35 AM ET and 11:10 AM ET, some users experienced degraded performance in Composer and Portals during a period of high usage. Our systems are designed to automatically add capacity when usage increases. However, when this process ran today, some of the additional capacity was not configured correctly, which limited our ability to absorb the increased demand. Once identified, we corrected the configuration and performance returned to normal. We apologize for the disruption and appreciate your patience.
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