Veracode incident

SSO Login Failure for Certain Customers Using .com Domain

Resolved after 1 hour, affecting User Authentication and Services Authentication, on January 16, 2026.

monitoring Jan 16, 2026, 11:08 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 16, 2026, 10:26 AM UTC
Resolved
Jan 16, 2026, 11:27 AM UTC
Duration
1h
Detected by Pingoru
Jan 16, 2026, 10:26 AM UTC

Affected components

User AuthenticationServices Authentication

Update timeline

  1. investigating Jan 16, 2026, 10:26 AM UTC

    We are currently investigating this issue.

  2. identified Jan 16, 2026, 10:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 16, 2026, 11:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 16, 2026, 11:27 AM UTC

    This incident has been resolved.

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