Resolved after 5 hours 32 minutes, on February 4, 2026.
At approximately 3:00 pm Eastern today, our upstream carrier made a network change that we believe has resolved the outbound call looping issue. We've confirmed with customers this afternoon that service appears to be completely restored. If you're continuing to have any experiences of outbound calls looping back to your own company, please reach out to our support team by emailing [email protected]. Thank you for your patience as we worked to resolve this issue!
Update timeline
- resolved Feb 04, 2026, 10:15 PM UTC
At approximately 3:00 pm Eastern today, our upstream carrier made a network change that we believe has resolved the outbound call looping issue. We've confirmed with customers this afternoon that service appears to be completely restored. If you're continuing to have any experiences of outbound calls looping back to your own company, please reach out to our support team by emailing [email protected]. Thank you for your patience as we worked to resolve this issue!
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