Resolved after 42 minutes, affecting SRS Platform (Maintenance) - North Europe Region, on October 13, 2025.
Monday, October 13th, 2025 **Intermittent Timeout Issues When Accessing Instance** **Issue Summary:** On 13 October 2025, between 5:13 PM UTC and 6:38 PM UTC, some users with instances hosted in printercloud6 experienced intermittent timeout or connection failure issues when accessing the platform. **Root Cause:** Multiple compute nodes became unresponsive, resulting in intermittent issues accessing other resources. **Resolution:** The affected compute nodes were identified and replaced. **Mitigation:** To address this issue going forward, additional monitors have been added. Our engineering teams’ investigation is still ongoing. Once further information is identified regarding what caused the nodes to become unresponsive, measures will be implemented to prevent this issue from occurring on compute nodes going forward. **Conclusion:** We acknowledge that this had an impact on some customers. We thank you for your patience as we resolved this service disruption.
Affected components
Update timeline
- investigating Oct 13, 2025, 06:11 PM UTC
We are currently investigating this issue.
- resolved Oct 13, 2025, 06:53 PM UTC
This incident has been resolved.
- postmortem Oct 14, 2025, 02:50 PM UTC
Monday, October 13th, 2025 **Intermittent Timeout Issues When Accessing Instance** **Issue Summary:** On 13 October 2025, between 5:13 PM UTC and 6:38 PM UTC, some users with instances hosted in printercloud6 experienced intermittent timeout or connection failure issues when accessing the platform. **Root Cause:** Multiple compute nodes became unresponsive, resulting in intermittent issues accessing other resources. **Resolution:** The affected compute nodes were identified and replaced. **Mitigation:** To address this issue going forward, additional monitors have been added. Our engineering teams’ investigation is still ongoing. Once further information is identified regarding what caused the nodes to become unresponsive, measures will be implemented to prevent this issue from occurring on compute nodes going forward. **Conclusion:** We acknowledge that this had an impact on some customers. We thank you for your patience as we resolved this service disruption.
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