Varago incident

Vagaro Customer Support Phones are Down

Resolved after 5 hours 12 minutes, affecting Vagaro Phone Support, on January 22, 2025.

investigating Jan 22, 2025, 10:43 PM UTC

We are still waiting for a resolution from our telecommunications provider. In the interim, please contact support via: Chat: https://support.vagaro.com/ Email: [email protected] We apologize for any inconvenience this may cause and will provide updates as they become available.

Started
Jan 22, 2025, 08:08 PM UTC
Resolved
Jan 23, 2025, 01:20 AM UTC
Duration
5h 12m
Detected by Pingoru
Jan 22, 2025, 08:08 PM UTC

Affected components

Vagaro Phone Support

Update timeline

  1. investigating Jan 22, 2025, 08:08 PM UTC

    Due to a technical issue with our telecommunications provider, some Vagaro customers may experience difficulty reaching our Customer Support team by phone. We are actively working with our provider to resolve this issue. In the interim, please contact support via: Chat: https://support.vagaro.com/ Email: [email protected] We apologize for any inconvenience this may cause and will provide updates as they become available.

  2. investigating Jan 22, 2025, 10:43 PM UTC

    We are still waiting for a resolution from our telecommunications provider. In the interim, please contact support via: Chat: https://support.vagaro.com/ Email: [email protected] We apologize for any inconvenience this may cause and will provide updates as they become available.

  3. resolved Jan 23, 2025, 01:20 AM UTC

    The incident is now resolved.

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