Resolved after 3 hours 33 minutes, affecting VexxHost Canada Central Enterprise Plan Communities and VexxHost Canada Central Corporate Plan Communities, on May 12, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating May 12, 2025, 05:25 AM UTC
We are currently investigating issues with sites located on our YUL1 data center. Sites may be slow or inaccessible.
- identified May 12, 2025, 06:26 AM UTC
We are talking with Cloudflare's support, and they have confirmed seeing the same network issues as we identified to our origin. We are now awaiting resolution on their end.
- identified May 12, 2025, 07:09 AM UTC
We have identified the exact ISP causing our issues and are awaiting resolution. There is a routing loop along the way between Cloudflare and our datacenter.
- monitoring May 12, 2025, 08:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2025, 08:59 AM UTC
This incident has been resolved.
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