Resolved after 1 hour 37 minutes, affecting Application and Application and 1 more, on January 9, 2026.
We are aware of an outage with our product support software provider and are monitoring for a resolution closely. This outage affects our in-app support and ticket routing, as well as our knowledge base and some in-product workflows. If you have an urgent request, please reach out to your Valimail account manager or email [email protected].
Affected components
Update timeline
- identified Jan 09, 2026, 07:56 PM UTC
We are aware of an outage with our product support software provider and are monitoring for a resolution closely. This outage affects our in-app support and ticket routing, as well as our knowledge base and some in-product workflows. If you have an urgent request, please reach out to your Valimail account manager or email [email protected].
- resolved Jan 09, 2026, 09:33 PM UTC
This incident has been resolved. We appreciate your patience!
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