Valimail incident

Authentication Infrastructure Issue

Resolved after 9 hours 28 minutes, affecting Authentication Infrastructure and Authentication Infrastructure, on November 12, 2024.

monitoring Nov 12, 2024, 06:49 PM UTC

We are continuing to monitor for any issues.

Started
Nov 12, 2024, 01:57 PM UTC
Resolved
Nov 12, 2024, 11:25 PM UTC
Duration
9h 28m
Detected by Pingoru
Nov 12, 2024, 01:57 PM UTC

Affected components

Authentication InfrastructureAuthentication Infrastructure

Update timeline

  1. monitoring Nov 12, 2024, 01:57 PM UTC

    We have deployed a fix to our authentication infrastructure for Valimail Enforce. We believe we have determined the root cause of the issue and that this fix should resolve authentication issues for all customers. We will provide regular updates as more information becomes available. We appreciate your patience and understanding as we work to resolve this issue.

  2. monitoring Nov 12, 2024, 06:49 PM UTC

    We are continuing to monitor for any issues.

  3. resolved Nov 12, 2024, 11:25 PM UTC

    This incident has been resolved.

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