Resolved after 26 minutes, affecting Valimail Support, on December 5, 2024.
This incident has been resolved, and we have confirmed that all support systems are working properly.
Affected components
Update timeline
- identified Dec 05, 2024, 07:04 PM UTC
We've identified an issue with our customer support system that affects opening support requests and accessing our knowledge base. For urgent matters, please contact your Valimail Account Manager directly. We appreciate your patience as we work with our support system provider to resolve this issue. Reference to provider incident: https://www.intercomstatus.com/us-hosting/incidents/01JEC2Y8F5F5QQX4G9ZG23KG28
- identified Dec 05, 2024, 07:09 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 05, 2024, 07:15 PM UTC
Our support system provider has implemented a fix. We are starting to see functionality return to in-app messaging, email support, and our knowledge base. We will continue to monitor the situation.
- resolved Dec 05, 2024, 07:31 PM UTC
This incident has been resolved, and we have confirmed that all support systems are working properly.
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