Resolved after 30 minutes, on February 21, 2025.
At 08:45 UTC, we observed that certain components of the dashboard were not loading as expected. Upon investigation, we identified that one of the database servers was operating at peak capacity, leading to performance degradation. To mitigate the issue, we immediately took the necessary actions to manage the load and restore normal operations. As a result, users experienced degraded performance for approximately 30 minutes. By implementing appropriate measures, we successfully stabilized the database and fully restored the dashboard functionality. We will conduct a post-incident review to improve resilience.
Update timeline
- resolved Feb 21, 2025, 09:27 AM UTC
At 08:45 UTC, we observed that certain components of the dashboard were not loading as expected. Upon investigation, we identified that one of the database servers was operating at peak capacity, leading to performance degradation. To mitigate the issue, we immediately took the necessary actions to manage the load and restore normal operations. As a result, users experienced degraded performance for approximately 30 minutes. By implementing appropriate measures, we successfully stabilized the database and fully restored the dashboard functionality. We will conduct a post-incident review to improve resilience.
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