Resolved after 1 hour 56 minutes, affecting Web Portal (subdomain) and Admin Console and 1 more, on February 3, 2026.
Email notifications should be fully recovered now. Continuing to monitor and verify.
Affected components
Web Portal (subdomain)Admin ConsoleEmail & Password AuthenticationUserVoice APIHelpdesk APIWidgetsEmail (incoming)Email (delivery)SearchUser Analytics
Update timeline
- monitoring Feb 03, 2026, 01:20 PM UTC
UserVoice had a database cluster crash that caused an outage this morning. The service has recovered, however email notifications may be laggy while internal recovery completes.
- monitoring Feb 03, 2026, 02:14 PM UTC
Email notifications should be fully recovered now. Continuing to monitor and verify.
- resolved Feb 03, 2026, 03:17 PM UTC
This incident has been resolved.
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