UserVoice incident

Experiencing Timeouts: Admin Console and API May Not Load

Resolved after 1 hour 31 minutes, affecting Admin Console and UserVoice API, on April 30, 2025.

monitoring Apr 30, 2025, 02:32 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 30, 2025, 01:40 PM UTC
Resolved
Apr 30, 2025, 03:11 PM UTC
Duration
1h 31m
Detected by Pingoru
Apr 30, 2025, 01:40 PM UTC

Affected components

Admin ConsoleUserVoice API

Update timeline

  1. investigating Apr 30, 2025, 02:12 PM UTC

    We are currently investigating this issue.

  2. identified Apr 30, 2025, 02:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2025, 02:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2025, 03:11 PM UTC

    This incident has been resolved.

Your product runs on more than UserVoice

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →