Urlbox incident
Investigating reports of API errors and timeouts
Resolved after 3 hours 18 minutes, on June 2, 2026.
Additional API capacity was deployed to process the backlog. Queue lengths have returned to normal and all pending requests have been processed.
Update timeline
- investigating Jun 02, 2026, 08:25 AM UTC
Investigating reports of API errors and timeouts.
- identified Jun 02, 2026, 08:53 AM UTC
The final step in our rendering pipeline was overwhelmed by a spike in complex requests from multiple users. This caused a dramatic increase in processing times and the backlog is still being processed.
- monitoring Jun 02, 2026, 09:03 AM UTC
Additional API pods have been deployed to increase processing capacity and reduce the backlog. We are seeing gradual improvements in processing times and will continue monitoring until the system has fully recovered.
- resolved Jun 02, 2026, 09:30 AM UTC
Additional API capacity was deployed to process the backlog. Queue lengths have returned to normal and all pending requests have been processed.
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