UrbanPiper incident

Observing Keeta Orders Cancellation

Resolved after 1 hour 58 minutes, affecting Order Ingestion, on August 19, 2026.

resolved Aug 19, 2026, 01:43 PM UTC

The issue affecting Keeta order status updates has been resolved. All order status relays to Keeta are now operating normally. We will continue to monitor closely, but no further impact is expected. A detailed root cause analysis will be shared. Thank you for your patience while we worked through this.

Started
Aug 19, 2026, 11:44 AM UTC
Resolved
Aug 19, 2026, 01:43 PM UTC
Duration
1h 58m
Detected by Pingoru
Aug 19, 2026, 11:44 AM UTC

Affected components

Order Ingestion

Update timeline

  1. investigating Aug 19, 2026, 11:44 AM UTC

    We are currently observing increased keeta cancellations

  2. identified Aug 19, 2026, 12:04 PM UTC

    We are reverting the changes to a prior stable version. Only keeta orders were impacted.

  3. monitoring Aug 19, 2026, 12:37 PM UTC

    A fix has been implemented to address the issue. We are closely monitoring performance and system stability to ensure everything is functioning as expected. We’ll continue to keep this page updated.

  4. resolved Aug 19, 2026, 01:43 PM UTC

    The issue affecting Keeta order status updates has been resolved. All order status relays to Keeta are now operating normally. We will continue to monitor closely, but no further impact is expected. A detailed root cause analysis will be shared. Thank you for your patience while we worked through this.

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