Urban Sharing incident

Issue with SIM connectivity provider

Minor

Resolved after 1 hour 17 minutes, affecting Vehicle Communications (Segway Air Protocol) and Vehicle Communications (Omni) and 1 more, on October 27, 2026.

identified Oct 27, 2026, 03:00 PM UTC

We are investigating an issue with connectivity to and from devices in certain cities. It has been identified as being a problem with one particular provider, and we are working with them to restore it as soon as possible.

Started: Oct 27, 2026, 03:00 PM UTC
Resolved: Oct 27, 2026, 04:17 PM UTC
Duration: 1h 17m
Detected by Pingoru: Oct 27, 2026, 03:00 PM UTC

Affected components

Vehicle Communications (Segway Air Protocol)Vehicle Communications (Omni)Systems (MEVO)Systems (LOVÉLO libre-service)Systems (Tampereen kaupunkipyörät)Systems (MolBubi)

Update timeline

identified Oct 27, 2026, 03:00 PM UTC

We are investigating an issue with connectivity to and from devices in certain cities. It has been identified as being a problem with one particular provider, and we are working with them to restore it as soon as possible.
resolved Oct 27, 2026, 04:17 PM UTC

This incident has been resolved.

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