Connectivity Degraded - Germany-Berlin

Update timeline

1. investigating Oct 13, 2026, 04:00 PM UTC

   We are experiencing connection issues with our probe servers in the `Germany-Berlin` location. This is currently resulting in data packet loss and high latency rates of both inbound and outbound IPv4+IPv6 traffic across multiple locations. Server/s affected: - `DE-Berlin(IONOS)-1` Our engineering team is actively collaborating with the provider to resolve the problem as quickly as possible. We will share updates as soon as we have new information. Should you require further assistance or have any inquiries, please do not hesitate to contact our support team.

2. monitoring Oct 13, 2026, 07:14 PM UTC

   Network connectivity to the `DE-Berlin(IONOS)-1` probe server has been restored, and IPv4+IPv6 packet loss in our `Germany-Berlin` location has cleared. We will continue to monitor the location to ensure service remains stable, and will provide a further update once normal connectivity has been confirmed. Should you require further assistance or have any inquiries, please do not hesitate to contact our support team.

3. resolved Oct 13, 2026, 08:35 PM UTC

   IPv4+IPv6 connectivity to the `DE-Berlin(IONOS)-1` probe server is UP and all systems are stable. The `Germany-Berlin` location is now fully operational and network connectivity is normal. Thank you for your patience. If you experience any further issues, please reach out to our support team.