Upscope Outage History
Upscope is up right nowPingoru has recorded 52 incidents for Upscope: 52 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 20 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 3 | 0 of 720 (0%) |
| October 2026 | 1 | 266 of 546 (49%) |
Incidents, newest first
Minor September 27, 2026 Co-browsing degraded 21m HelloScreen
Started Sep 27, 2026, 01:30 PM UTC· resolved Sep 27, 2026, 01:51 PM UTC
- investigating Sep 27, 2025, 01:30 PM UTC
Some users might be experiencing degraded performance on some co-cobrowsing sessions as we make some adjustments following an infrastructure problem yesterday.
- resolved Sep 27, 2026, 01:51 PM UTC
The issue has now been fixed. Please let our team know at [email protected] if you experience any further problems.
Minor August 31, 2026 Errors in cobrowsing North Virginia errors 9m Co-browsing (North Virginia)
Started Aug 31, 2026, 09:37 PM UTC· resolved Aug 31, 2026, 09:46 PM UTC
- investigating Aug 31, 2026, 09:37 PM UTC
We are witnessing an elevated latency on the us-east region. A scaling fix is being implemented.
- resolved Aug 31, 2026, 09:46 PM UTC
The issue with our cache has been fixed.
Minor July 21, 2026 Co-browsing (California) recovered –
Started Jul 21, 2026, 07:42 PM UTC· resolved Jul 21, 2026, 07:42 PM UTC
No vendor updates were posted for this incident.
Minor July 5, 2026 REST API recovered –
Started Jul 05, 2026, 06:27 PM UTC· resolved Jul 05, 2026, 06:27 PM UTC
No vendor updates were posted for this incident.
Minor July 5, 2026 Integrations recovered –
Started Jul 05, 2026, 06:27 PM UTC· resolved Jul 05, 2026, 06:27 PM UTC
No vendor updates were posted for this incident.
Minor July 5, 2026 LiveDocument recovered –
Started Jul 05, 2026, 06:26 PM UTC· resolved Jul 05, 2026, 06:26 PM UTC
No vendor updates were posted for this incident.
Minor July 5, 2026 Co-Browsing API dashboard recovered –
Started Jul 05, 2026, 06:26 PM UTC· resolved Jul 05, 2026, 06:26 PM UTC
No vendor updates were posted for this incident.
Minor July 5, 2026 HelloScreen recovered –
Started Jul 05, 2026, 06:26 PM UTC· resolved Jul 05, 2026, 06:26 PM UTC
No vendor updates were posted for this incident.
Minor July 5, 2026 UserView recovered –
Started Jul 05, 2026, 06:26 PM UTC· resolved Jul 05, 2026, 06:26 PM UTC
No vendor updates were posted for this incident.
Minor July 5, 2026 Upscope dashboard recovered –
Started Jul 05, 2026, 06:26 PM UTC· resolved Jul 05, 2026, 06:26 PM UTC
No vendor updates were posted for this incident.
Minor June 14, 2026 Temporary issue with co-browsing sessions 38m UserView, REST API
Started Jun 14, 2026, 09:36 PM UTC· resolved Jun 14, 2026, 10:14 PM UTC
- investigating Jun 14, 2026, 09:36 PM UTC
Some active co-browsing sessions might have been interrupted for around 2 minutes and will require both sides to reload the page to be restarted.
- resolved Jun 14, 2026, 10:14 PM UTC
The issue has been fixed
Minor March 20, 2026 Issues co-browsing for teams with active BAAs 38m UserView
Started Mar 20, 2026, 04:00 PM UTC· resolved Mar 20, 2026, 04:38 PM UTC
- investigating Mar 20, 2026, 04:00 PM UTC
Co-Browsing sessions have problems starting for some teams that have HIPAA protected data and an active BAA with Upscope. We have identified the issue and a fix will be online in the next 15 minutes.
- resolved Mar 20, 2026, 04:38 PM UTC
The issue has now been resolved.
Minor March 1, 2026 Co-browsing (North Virginia) recovered –
Started Mar 01, 2026, 06:00 PM UTC· resolved Mar 01, 2026, 06:00 PM UTC
No vendor updates were posted for this incident.
Minor February 7, 2026 Search issues 1h 20m Co-browsing (North Virginia)
Started Feb 07, 2026, 08:56 PM UTC· resolved Feb 07, 2026, 10:16 PM UTC
- investigating Feb 07, 2026, 08:56 PM UTC
Search functionality is experiencing issues in our US - East region. We are investigating the issue.
- resolved Feb 07, 2026, 10:16 PM UTC
The search functionality is fully restored in all regions.
Minor October 25, 2025 Inaccurate Session status 18m
Started Oct 25, 2025, 06:07 PM UTC· resolved Oct 25, 2025, 06:25 PM UTC
- investigating Oct 25, 2025, 06:07 PM UTC
Some Sessions will look unauthorized or failed on the dashboard and REST API due to an issue. We are currently working on a fix. Sessions are unaffected and keep working as normal.
- resolved Oct 25, 2025, 06:25 PM UTC
We have now solved the issue. We are working to backfill statuses for other sessions.