Upsales incident
We are currently investigating reports from some users who are unable to sign in to Upsales, other users are experiencing slow performance while using the platform.
Resolved after 25 minutes, affecting Upsales App, on December 16, 2024.
The issue impacting some users' ability to sign in and others experiencing slow performance in Upsales has now been resolved. Our team identified the cause and implemented a fix, and all systems are operating as expected. We apologise for any inconvenience caused and thank you for your patience during this time. If you continue to experience any issues, please don't hesitate to reach out to our support team.
Affected components
Update timeline
- investigating Dec 16, 2024, 09:18 AM UTC
Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as we have more information.
- investigating Dec 16, 2024, 09:25 AM UTC
Our team is actively working to identify the root cause and resolve the issue as quickly as possible. We will provide updates as soon as we have more information.
- monitoring Dec 16, 2024, 09:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2024, 09:43 AM UTC
The issue impacting some users' ability to sign in and others experiencing slow performance in Upsales has now been resolved. Our team identified the cause and implemented a fix, and all systems are operating as expected. We apologise for any inconvenience caused and thank you for your patience during this time. If you continue to experience any issues, please don't hesitate to reach out to our support team.
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