Resolved after 3 hours 55 minutes, affecting Updox and Fax, on November 7, 2025.
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Affected components
Update timeline
- investigating Nov 07, 2025, 01:35 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application or may experience slowness. We are investigating the issue and will post updates every 30 minutes.
- investigating Nov 07, 2025, 02:11 PM UTC
Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
- identified Nov 07, 2025, 02:44 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- identified Nov 07, 2025, 03:49 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- monitoring Nov 07, 2025, 05:09 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Nov 07, 2025, 05:30 PM UTC
This incident has been resolved.
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