Resolved after 3 days 18 hours, affecting Updox and Amazing Charts, on November 7, 2025.
This incident has been resolved. If you need further assistance, please login to Updox and click on Help (in the lower right corner) to start a live chat or email [email protected].
Affected components
Update timeline
- investigating Nov 07, 2025, 08:39 PM UTC
Updox is experiencing a disruption in service for a subset of users. Amazing Charts users may not be able to access the Updox application, as well as send items to Patient Portal. We are partnering with Amazing Charts to investigate the issue and we will continue to provide updates as they are available.
- investigating Nov 10, 2025, 09:08 PM UTC
Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.
- investigating Nov 11, 2025, 12:52 PM UTC
Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.
- resolved Nov 11, 2025, 03:38 PM UTC
This incident has been resolved. If you need further assistance, please login to Updox and click on Help (in the lower right corner) to start a live chat or email [email protected].
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