Resolved after 1 hour 1 minute, affecting Updox, on January 14, 2026.
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
Affected components
Update timeline
- investigating Jan 14, 2026, 07:30 PM UTC
Updox is experiencing a disruption in service with the inbox and other document folders. Users will see a 'search error' or a blank screen and may not be able to search the address book. We are investigating the issue and will post updates every 30 minutes.
- monitoring Jan 14, 2026, 08:06 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Jan 14, 2026, 08:31 PM UTC
This incident has been resolved.
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