Resolved after 3 hours 40 minutes, affecting AU-SYD1: Managed Load Balancer and DE-FRA1: Managed Load Balancer and 1 more, on May 22, 2025.
This incident has been resolved. If you have any questions about this, we have our 24/7 support team available via live chat in the control panel or via email at [email protected].
Affected components
Update timeline
- identified May 22, 2025, 03:44 PM UTC
We have identified an issue with our Managed Load Balancer service across all data centres. Our team is actively investigating the root cause and working on a resolution.
- identified May 22, 2025, 05:00 PM UTC
We are continuing to work on a fix for this issue. You may experience intermittent issues fetching load balancer details and timeouts accessing the Managed Load Balancer page from the Dashboard. Deployed Managed Load Balancers may have intermittent timeouts as we work on the underlying problem.
- identified May 22, 2025, 05:22 PM UTC
We've deployed a fix we believe has resolved the issues with our Managed Load Balancer service. We will continue to monitor the situation closely.
- monitoring May 22, 2025, 06:24 PM UTC
The deployed fix has successfully resolved the issues affecting our Managed Load Balancer service. We will continue to closely monitor the service to ensure continued stability.
- resolved May 22, 2025, 07:24 PM UTC
This incident has been resolved. If you have any questions about this, we have our 24/7 support team available via live chat in the control panel or via email at [email protected].
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