Resolved after 4 hours 17 minutes, affecting FI-HEL1: Storage Backends, on October 7, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Oct 07, 2025, 07:16 AM UTC
We have identified an issue with our Backups nodes in our FI-HEL1 data centre. This issue may cause the Backups to be unavailable at this moment. We are working to restore the services and resolve the situation as soon as possible. Please note that all data is still intact. If you experience any issues, please contact our Support team via Live Chat or email [email protected] We sincerely apologise for any inconvenience this may have caused and appreciate your kind patience and understanding.
- monitoring Oct 07, 2025, 09:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2025, 11:34 AM UTC
This incident has been resolved.
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