University of Reading incident

Issue with AppsAnywhere first time set up (eduroam)

Resolved after 10 minutes, affecting AppsAnywhere, on October 13, 2026.

identified Oct 13, 2026, 02:27 PM UTC

We are aware there is currently an issue for new users of AppsAnywhere setting up on personal (or student) devices on campus, i.e. new users are unable to set up on the eduroam network Workaround - please set up on either Halls or home Wi-Fi or a mobile hotspot. This only affects first time set up - normal use of AppsAnywhere on eduroam is not affected. We apologise for any inconvenience caused and will advise when this issue is solved.

Started
Oct 13, 2026, 02:27 PM UTC
Resolved
Oct 13, 2026, 02:38 PM UTC
Duration
10m
Detected by Pingoru
Oct 13, 2026, 02:27 PM UTC

Affected components

AppsAnywhere

Update timeline

  1. identified Oct 13, 2026, 02:27 PM UTC

    We are aware there is currently an issue for new users of AppsAnywhere setting up on personal (or student) devices on campus, i.e. new users are unable to set up on the eduroam network Workaround - please set up on either Halls or home Wi-Fi or a mobile hotspot. This only affects first time set up - normal use of AppsAnywhere on eduroam is not affected. We apologise for any inconvenience caused and will advise when this issue is solved.

  2. resolved Oct 13, 2026, 02:38 PM UTC

    This has been resolved.

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