Ultimate AI incident

Zendesk WFM: Introducing customizable business hours in Forecast

Resolved on March 18, 2024.

monitoring Mar 18, 2024, 02:00 PM UTC

Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […] The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.

Started: Mar 18, 2024, 02:00 PM UTC
Resolved: Mar 18, 2024, 02:00 PM UTC
Duration: –
Detected by Pingoru: Mar 18, 2024, 02:00 PM UTC

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monitoring Mar 18, 2024, 02:00 PM UTC

Ask and you shall receive in the form of forecast flexibility! You can now show staffing forecasts based on operational hours right inside Zendesk WFM. When working to support customers we’re usually looking at two request scenarios – live channels such as chat and voice in which we are helping our customers in real-time, and […] The post Zendesk WFM: Introducing customizable business hours in Forecast appeared first on Zendesk.

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