Ultimate AI incident

5 ways WFM for agents is great–explained by a former agent

Resolved on March 18, 2024.

monitoring Mar 18, 2024, 02:06 PM UTC

Everyone has–our customers, our company, and the agents too. I was an agent (I’m now a Customer Success Manager) so I get this side of the barricade better than most. WFM gives us agents the ability to bring needs together to improve customer experience, get the resources we need to do our job well, and […] The post 5 ways WFM for agents is great–explained by a former agent appeared first on Zendesk.

Started: Mar 18, 2024, 02:06 PM UTC
Resolved: Mar 18, 2024, 02:06 PM UTC
Duration: –
Detected by Pingoru: Mar 18, 2024, 02:06 PM UTC

Update timeline

monitoring Mar 18, 2024, 02:06 PM UTC

Everyone has–our customers, our company, and the agents too. I was an agent (I’m now a Customer Success Manager) so I get this side of the barricade better than most. WFM gives us agents the ability to bring needs together to improve customer experience, get the resources we need to do our job well, and […] The post 5 ways WFM for agents is great–explained by a former agent appeared first on Zendesk.

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