Resolved after 20 minutes, affecting section-305104 (CHI (Control Panel) Status) and section-305104 (UK2 Website) and 1 more, on September 28, 2026.
The issue affecting our Live Chat and support ticketing services has now been resolved. Customers should once again be able to contact our support teams via Live Chat and submit or update support tickets as normal. We will continue to monitor the services closely to ensure stability. We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.
Affected components
Update timeline
- investigating Sep 28, 2026, 01:57 PM UTC
We are currently investigating an issue affecting our support systems. Customers may be unable to contact us via Live Chat, and there may be delays in creating or updating support tickets. Our team is actively working to identify the cause and restore normal service as quickly as possible. We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.
- resolved Sep 28, 2026, 02:18 PM UTC
The issue affecting our Live Chat and support ticketing services has now been resolved. Customers should once again be able to contact our support teams via Live Chat and submit or update support tickets as normal. We will continue to monitor the services closely to ensure stability. We apologise for any inconvenience caused and appreciate your patience while we worked to restore service.
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