Resolved after 14 hours 29 minutes, affecting Backend, on January 21, 2025.
Since the recent hotfix, we have not detected any errors, indicating improved stability. We are investigating the DB access issues that occurred and planning enhancements.
Affected components
Update timeline
- identified Jan 21, 2025, 06:49 PM UTC
We are experiencing issues with database queries on the cloud instance. Our team is actively working on identifying and resolving the root cause to restore normal operation.
- monitoring Jan 21, 2025, 07:42 PM UTC
The database is now operational, and we will continue monitoring its performance.
- resolved Jan 22, 2025, 09:18 AM UTC
Since the recent hotfix, we have not detected any errors, indicating improved stability. We are investigating the DB access issues that occurred and planning enhancements.
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