Udemy incident
Team plan payments processed, but subscription/license not activated for Udemy Team Plan accounts.
Resolved after 4 hours 53 minutes, affecting Udemy Business, on November 24, 2025.
The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved. We will continue to monitor to ensure everything remains stable.
Affected components
Update timeline
- identified Nov 24, 2025, 01:24 PM UTC
The payment for the Team Plan feature on our site is currently experiencing stability issues - our engineering team is working to resolve it. This may impact Udemy Business. Symptoms are duplicate charges and no product access on the site.
- monitoring Nov 24, 2025, 03:48 PM UTC
The payment functionality for the Team Plan feature was experiencing stability issues, but our engineering team has applied a fix and is currently monitoring the results. This may have impacted Udemy Business, with symptoms such as duplicate charges or no product access on the site.
- resolved Nov 24, 2025, 06:17 PM UTC
The stability issues affecting the Team Plan payment feature have been fully addressed. Our engineering team has confirmed the fix, and functionality is now operating as expected. This incident may have impacted Team Plan Udemy Business users with duplicate charges or missing product access, but these issues should now be resolved. We will continue to monitor to ensure everything remains stable.
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