Resolved after 1 day 17 hours, affecting Online stores and Store Admin, on September 8, 2025.
Incident is resolved. If you still encounter any email issues, please contact support.
Affected components
Update timeline
- identified Sep 09, 2025, 04:18 AM UTC
Since September 8th, 5:00 PM EEST, our system has been experiencing an issue where emails (such as order confirmations and notifications) are not being processed or delivered. Our team is actively investigating and working on a fix.
- monitoring Sep 09, 2025, 07:25 AM UTC
Most new emails, including order confirmations, are now being processed and delivered again. We are continuing to work on restoring full functionality so that all emails are sent without disruption.
- monitoring Sep 09, 2025, 10:55 AM UTC
All emails should be working normally. We keep on monitoring the situation.
- monitoring Sep 10, 2025, 05:43 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 11, 2025, 05:52 AM UTC
Incident is resolved. If you still encounter any email issues, please contact support.
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