TurnPoint Pay Customers unable to access platform

Update timeline

1. identified Oct 21, 2024, 09:42 PM UTC

   Our engineers have identified the issue and are currently working on resolution. Thank you for your continued patience.

2. identified Oct 21, 2024, 10:08 PM UTC

   We are continuing to work on a fix for this issue

3. identified Oct 21, 2024, 10:56 PM UTC

   Whilst we have isolated root cause, our engineers are still working with a third party to resolve. We apologise for the ongoing inconvenience and will update this status in 30 minutes. Thank you for your patience.

4. identified Oct 21, 2024, 11:33 PM UTC

   We are continuing to work on a fix for this issue

5. identified Oct 21, 2024, 11:52 PM UTC

   We continue to investigate the issue and are working with upstream third-party providers to resolve. We apologise for the continued disruption.

6. identified Oct 22, 2024, 12:45 AM UTC

   Our engineers continue to work closely with the upstream provider. We will provide another update within 30 minutes. Thank you for your patience.

7. monitoring Oct 22, 2024, 01:20 AM UTC

   Our upstream provider has confirmed this issue has been resolved. We are seeing restoration of service for a large number of our customers and expect total restoration within the next 30 minutes. Thank you for your continued patience, this page will be updated in 30 minutes.

8. monitoring Oct 22, 2024, 01:20 AM UTC

   We are continuing to monitor for any further issues.

9. resolved Oct 22, 2024, 01:52 AM UTC

   This incident has been resolved.