Tungsten Automation EMEA incident
Printix – Intermittent sign-in and printing errors (Oct 24, 2025)
Resolved on October 24, 2025.
Overview On Oct 24, between about 00:10 and 06:40 UTC, some customers experienced intermittent errors when signing in to Printix and sending print jobs. A background service that processes tasks was restarting, which caused short service interruptions and delays. The service has been stable since 07:00 UTC Oct 24, and we have not seen a recurrence. Resolution We adjusted an internal setting and restarted the background service. This removed the trigger for the restarts and restored normal operation. We are monitoring closely and if needed, we will increase resources for this service to provide more headroom.
Update timeline
- resolved Oct 27, 2025, 03:17 PM UTC
Overview On Oct 24, between about 00:10 and 06:40 UTC, some customers experienced intermittent errors when signing in to Printix and sending print jobs. A background service that processes tasks was restarting, which caused short service interruptions and delays. The service has been stable since 07:00 UTC Oct 24, and we have not seen a recurrence. Resolution We adjusted an internal setting and restarted the background service. This removed the trigger for the restarts and restored normal operation. We are monitoring closely and if needed, we will increase resources for this service to provide more headroom.
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