Tungsten Automation EMEA incident
AP Essentials - SFTP Connectivity Issue
Resolved after 3 days 19 hours, affecting AP Essentials, on December 18, 2025.
We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses: 191.235.208.12 40.112.90.244 Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification. Thank you for your cooperation, and we apologise for any inconvenience caused.
Affected components
Update timeline
- identified Dec 18, 2025, 04:53 PM UTC
We are currently experiencing an issue that may prevent customers using the SFTP target system from receiving documents. To help resolve this issue, please update your IP whitelist to include the following addresses: 191.235.208.12 40.112.90.244 Documents that cannot be sent to your SFTP server will appear with the status Document export failed or Pending correction and will require reverification. Thank you for your cooperation, and we apologise for any inconvenience caused.
- resolved Dec 22, 2025, 12:17 PM UTC
This incident has been resolved.
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